How a Law Firm Governs and Scales AI with OpenAI

Deploying AI in Law

The law firm Gilbert + Tobin shared its experience scaling OpenAI tools. The deployment of ChatGPT Enterprise and Codex was not just about technology, but primarily about processes and control.

Governance as the Foundation

According to the firm, the key to success was the implementation of rigorous governance. This includes clear rules on how AI models can and cannot be used, and mechanisms to ensure human accountability.

The Human Factor Remains Essential

The firm emphasizes that AI tools do not replace lawyers, but act as their assistants. It is crucial to maintain a “human in the loop”, i.e., human oversight of all outputs generated by the models.

Scaling Across the Firm

Gilbert + Tobin's experience shows that successfully scaling AI in a corporate environment requires CEO-led commitment and a systematic approach to integrating new technologies into existing workflows.

Lilith's verdict

Lawyers have found that AI won't do the work for them, but it can speed it up if they don't lose control.